Privacy policy

1.Important information and who we are

This privacy policy gives you information about how VEKHAT LTD collects and uses your personal data through your use of this website, including any data you may provide when you purchase a service from us.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

VEKHAT LTD is the controller and is responsible for your personal data (referred to in this policy as “VEKHAT LTD”, “we” or “our”).

If you have any questions about this privacy policy, including any requests to exercise your legal rights (section 9), please contact us using the information in the contact details section (section 10).

2.The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data includes first name, last name, previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifier and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data, which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate users' Usage Data to calculate the percentage of users accessing a specific website feature, in order to analyze general trends and improve the website and the services we offer.

3.How is your personal data collected?

We use different methods to collect data from and about you, including through:

Your interactions with us

You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• request our services;
• subscribe to our service or publications;
• request marketing to be sent to you; or
• give us feedback or contact us.

Automated technologies or interactions

As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties or publicly available sources

We will receive personal data about you from various third parties and public sources as set out below:

• Analytics providers such as Google and Meta, based outside the United Kingdom
• Advertising networks such as ClickFunnels, based outside the United Kingdom, and Hyros, based in the United Kingdom
• Scheduling service providers such as Calendly, based outside the United Kingdom
• Providers of technical, payment and delivery services, based both inside and outside the United Kingdom
• Publicly available sources such as Companies House and the Electoral Register, based in the United Kingdom

4.How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and to provide the best and most secure customer experience.
• Legal obligation: We may use your personal data where it is necessary to comply with a legal obligation that we are subject to.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose.

Purposes for which we will use your personal data

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving them.

Third-party marketing

We will get your express consent before we share your personal data with any third party for that party's own direct marketing purposes.

Opting out

You can ask us to stop sending you marketing communications at any time by following the opt-out links in any marketing message or by contacting us.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please email support@mywebcore.com.

5.Disclosures of your personal data

We may share your personal data where necessary with the following parties:

• Hyros, Meta and Google – for ad tracking
• Slack – for internal communication with team members
• Zapier – for automations connecting different applications
• DocuSign – for clients to sign our Terms and Conditions
• Payfunnels – for processing payment data
• Stripe – for storing payment data
• Active Campaign – for email marketing
• Skool.com – for hosting our services
• Subcontractors who assist us in providing the services

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, the new owners may use your personal data in the same way as set out in this policy.

We require all third parties to respect the security of your personal data and to process it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6.International transfers

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the United Kingdom to countries whose laws do not provide the same level of data protection as the law of the United Kingdom.

Whenever we transfer your personal data outside the United Kingdom to service providers, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. We will only transfer personal data to countries that the United Kingdom has deemed to provide an adequate level of protection for personal data.

7.Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need for it. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8.Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, as well as the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see section 9 below for further information.

9.Your legal rights

You have a number of rights under data protection laws. You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”).
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data in certain circumstances.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
• Request restriction of processing of your personal data in certain scenarios.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10.Contact details

If you have any questions about this privacy policy or about the use of your personal data, or you want to exercise your privacy rights, please contact us:

• Email: support@mywebcore.com
• Phone: +359 888 868 617
• Address: Louis Ayer, Sofia, Bulgaria

11.Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

12.Changes to the privacy policy

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email.

13.Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.